Privacy Policy

Introduction

The South African Adventure Industry Association (SA AIA) respects your right to privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and safeguard information when you visit our website, complete online forms, participate in events or access SA AIA resources. By using our website or submitting information, you consent to the practices described in this policy.

Scope

This policy applies to visitors, members, partners and users who access SA AIA services under www.saaia.org.za, including:

• Membership applications and renewals
• Conference and CPD registrations
• Digital-resource downloads
• Newsletter subscriptions and contact forms

Information we collect

SA AIA may collect contact details, professional or organisational information, transaction and registration details, and technical information such as browser, device and website-usage data. We do not knowingly store payment-card details on our website servers; online payments are processed through trusted third-party payment services.

How we use information

We may process information to provide resources and services, manage membership, register participants, send relevant administrative or industry communication, maintain records required for accreditation or compliance, and improve website functionality. We use information for the purpose for which it was collected unless another use is required by law or you provide consent.

Data protection and security

Personal information is stored using secured website, membership and service-provider infrastructure with appropriate access controls. Only authorised SA AIA representatives and contracted providers may access personal information for legitimate organisational purposes.

Sharing of information

SA AIA does not sell, rent or trade personal information. We may share limited information with trusted providers or partners—such as payment processors, event hosts or accreditation bodies—when required to deliver an SA AIA service or meet a legal obligation. Those parties are expected to protect the information they receive.

Cookies and analytics

Our digital services may use cookies and analytics tools to understand website traffic and improve the user experience. You can adjust your browser settings to decline or delete cookies.

Your rights under POPIA

Subject to applicable law, you may ask to access, correct or delete personal information held about you; withdraw consent for marketing communication; or lodge a complaint with the Information Regulator of South Africa.

Send privacy requests to info@saaia.org.za .

Retention of information

SA AIA retains personal information only for as long as necessary for its intended purpose or as required by law, after which it is deleted, de-identified or securely archived as appropriate.

External websites

Our website may link to third-party websites. SA AIA is not responsible for their privacy practices or content. Review the relevant privacy policy before providing personal information to an external service.

Updates to this policy

This policy may be updated to reflect organisational, service or legal changes. The current version will remain available on this page.